Service Company Outsourcing: Implementing Best Practices

If you are running a company that is hired by other companies to handle an aspect of their service to their clients, it is important that you apply best practices to your business. There are cogent reasons for this.
Your staff should have something extra to offer than what is ordinarily obtainable. They have the experience garnered from continuous application in a specific area. This naturally gives them the edge of discovering new and more efficient ways of doing old things. They get to know the possible problems that can come up in their field and quick fix solutions that would leave others stumped. They are also recognized by other to be very competent, meaning they could be head hunted.
On your part, applying best practices will not just help you to groom and have them developed but it will help you to keep such valuable staff that you have invested a lot of training in.

Employee Welfare

This should be the first thing on your mind. Give them the best package possible with options where applicable. Let them have a sense of being valuable to the business. You should be looking at the whole package and not just their take home pay. Adopting best practices in employee welfare in terms of pay, health, working environment and others will give them a reason to continue with your firm.

Constant Retraining

Retraining keeps them sharp. Your industry could be evolving on the go and keeping abreast with what is being applied everywhere is another way of implementing best practices. The technology involved might be changing. They will need to know how to handle the present technology. They will need to be trained on the latest trend in executing their expertise. Retraining should be a constant theme on your part so that your company will remain relevant. It is also a way of ensuring that the jobs and contracts keep coming because as you keep on showing that you are applying the latest solutions to problems and issues relating to the service you provide, more people would want to patronize you.

Customer Relations

Another place you should not fail to apply best practices is in customer relations. Your business is a B2B business, providing specialized service to other businesses. Good customer relations will always ensure that a good word is being put in for you in the right places. The kind of ads you do are unique since you are not dealing with people directly. You are dealing with other businesses that are outsourcing their jobs to you. Having good customer relations is the best advert you can have in such an industry.

You should be able to build a client list of satisfied companies that have used your service. They should be a network that will keep on reaching out to others to try out your service. They will also naturally act as references for your business and help you have greater inroads into your market. Customer relations cannot be overemphasized because this is the bread and butter of your business.
Aside from helping you to draw more clients, they are also avenues for repeat business. They become a source of steady income because they already trust the service you provide.

Overshooting Minimum Industry Standards

Recognize industry standards. Overshoot industry standards. This is a sure way of not failing in applying best practices to your service company. Industry standards when it comes to the service industry is usually regarded as the minimum standard required by regulators. As a specialist company being hired by other company to handle aspects of their business you are meant to be way above the minimum industry standards. This is one reason why your company is sought after.
This should apply in every area of your company especially to your staff. I hold the view that people that are into outsourcing, whether they be factories or freelance writers should be such that the people doing the hiring would wish to hire them permanently but just cannot because they cannot afford to pay them. You are affordable because they can hire you on a job-by-job basis.
It is therefore important that your company recognized best practices as it has to do with your area of service and at the same time use them as the minimum standard applied across board in every aspect of your business.

The Big Picture

The big picture as a special service company that provides unique services to other companies is that you are supposed to have what they do not and cannot afford to have permanently. This should apply from how your staff is taken care of to the service you provide. It will work against your company if your staff are not properly motivated.